Chtěl bych se zeptat, jestli někdo v ověřování došel až takhle daleko:

The consideration of Your complaint was suspended till reception of mail with copies of passport and Bank documents (card number registered with your account; bank statement for the account that was used to make a deposit) at the address: 141014,Mytishchi, Semashko, 35, of.19, box 1. On the way forward of your account, You will be notified by e-mail.