
Původně odeslal
5dimes
Dear Customer
I reviewed the chats you had with our agents and I can confirm you
were provided with the correct information in the second chat. Your
account is currently not eligible for a bonus as you need to deposit
back all previous withdrawals. You are pending to deposit a $XYZ
withdrawal, once you do your account will be eligible for bonuses again.
Once your account is eligible for bonuses your next deposit must be
$250, and your account must have $0 available and $0 pending at the
time you make that deposit.
This basically means you need to deposit the $XYZ to cover your
previous payout, lose those funds, and then deposit $250 so you can
request the free play bonus.
If you have further doubts please let us know
Best Regards
Agent
5dimes
Customer Service