Bankomat nevydal hotovost

[1]

Stala sa mi jedna neprijemna "bankomatova" prihoda.


Pri vybere v zahranici teraz vo Stvrtok 13.10. sa mi stalo, ze bankomat nevydal pozadovanu sumu.

Z masiny vyliezla len potvrdenka, akoze mi to malo dat peniaze.

Nic vsak nevyslo.


Hned som sa obratil s reklamaciou na prislusnu banku - ktora tento bankomat prevadzkuje.

V tejto banke ma vsak odmietli s tym, ze reklamaciu musim riesit cez moju banku v CR,

kedze ta bankova karta, ktorou som vyberal, nie je z ich banky.


Ziadal som ich, aby tam (napriklad) poslali nejakeho technika, ktory by zistil, ze v tom bankomate

prevysuje ta ciastka (co som nedostal). Znova odmietli.


Tak som teda hned volal do Ceskej Sporitelny.

Tam mi povedali, ze sa stavaju take pripady, a ze pokial je ta vyberana suma len blokovana (v

nezauctovanych transakciach), ze musim pockat, az to bude riadne zrazene z uctu.


V Sobotu vecer (15.10.) sa tak (zial) stalo a tak som podal reklamaciu.


Ten bankomat je umiestneny v hoteli - su tam aj bezpecnostne kamery.

Poziadal som ich, aby uchovali zaznam z kamery, kde by snad mohlo byt vidiet,

ze si nic z bankomatu neodnasam, pre pripad, keby sa banka "sprajcla".

Dufam, ze banka ma tie bankomaty snad nejak istene pre taketo pripady,

a ze by sa aspon na 99,99 % (ked nie na 100) malo ukazat, ze peniaze skutocne nevydali ...


Chcem vas teda poprosit, stalo sa vam niekedy nieco podobne ?

A ako vam to dopadlo ?

Dakujem.<div style="font-size: xx-small;color: #0000ff;display: inline-block;text-align: center;width: 100%;">
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[Orbital]

stalo se mi to v Brazilii, ale nevylezlo potvrzeni myslim. Nejak se to sprajclo. Penize myslim nechybely. Nejsem si jistej, protoze v Brazilii muzu vybrat max 6000 najednou, tak jsem to moc neresil. Ale myslim ze ty prachy se tam objevily.<div style="font-size: xx-small;color: #0000ff;display: inline-block;text-align: center;width: 100%;">
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[1]

Dik za odpoved.


Mne to teda dalo potvrdenku.


Mam ich viac (. Kedze mi to nechcelo dat 8 000 (miestnej meny),

skusal som znizovat, az po 4 000. Tam sa konecne bankomat "chytil" a napisal nieco ine,

nez dovtedy (insufficient funds). Dal som aj vypis zostatku na ucte - jasne ukazalo, ze na mojom ucte

chyba nie je.

Ale na tych 4 000 mi dal zial len tu potvrdenku a peniaze nie.



Reklamoval som to uz aj mailom u miestnej banky (u nasej predtym telefonicky) a tiez poziadal vedenie

hotela, aby uchovali zaznam z kamery...


Uvidime.<div style="font-size: xx-small;color: #0000ff;display: inline-block;text-align: center;width: 100%;">
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[1]

Sef "Security department" hotela slubil, ze kamerovy zaznam uchovaju.

Povedal tiez, ze aj nemu sa nieco podobne v meste v bankomate stalo.

Vratili mu to, ale cela reklamacia az po vratenie trvala asi 3 mesiace.


A teraz (po asi 3 dnoch) mi prisla odpoved aj z tej miestnej banky:

"Dear Mr. XY,



We thank you for your below enquiry sent through our website



Please note that you need to fill in a dispute form at your home branch in order to proceed with investigation accordingly, as we do not have

access to the ATM machines.



Thank you for banking with (nazov miestnej banky) and assure you of our best services at all times"



Reklamoval som aj u mojej banky (CS). Telefonicky este v den zauctovania a po navrate aj fyzicky v pobocke banky.<div style="font-size: xx-small;color: #0000ff;display: inline-block;text-align: center;width: 100%;">
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[Orbital]

pole me to dostanes, ale bude to vysirani se<div style="font-size: xx-small;color: #0000ff;display: inline-block;text-align: center;width: 100%;">
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[Trexi]

Na peníze si počkáš docela dlouho, mají nesmyslně dlouhou dobu na reklamaci 90dni.<div style="font-size: xx-small;color: #0000ff;display: inline-block;text-align: center;width: 100%;">
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[1]

Na peníze si počkáš docela dlouho, mají nesmyslně dlouhou dobu na reklamaci 90dni.

Jj, trvalo to takmer 2 mesiace, ale dnes mi prisiel email z banky:



" Dobrý den, pane XY,

Dovolte, abych Vám sdělila, že reklamace byla uznána a částka transakce bude vrácena zpět na účet. "



Tak v tej dennej stoke vselijakych sprav (dobrych aj zlych), konecne jedna super .<div style="font-size: xx-small;color: #0000ff;display: inline-block;text-align: center;width: 100%;">
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