aha, ja v czk. poslal jsem 2500 a dostal bonus 1500.
V podminkach jsem objevil ze mena se prevadi podle webu ft.com nikoliv podle vule Bet365. Tedy 25 za EUR nikoliv 15. Tak me to nedalo a sel jsem na treti pokus na livechat
Tady je zbytek moji konverzace pres livechat. Doufam ze nevadi ze tu postuju tyhle konverzace, ale nekomu by to mohlo pomoci.
Kód:
Hello, welcome to Live Chat. How may I help you?
xxxxx: hello, you advertise 100% bonus up to 100 EUR or currency equivalent. i send 2500 CZK on my account (this is 100 EUR). but i got bonus only 1500 CZK. in T&C you have this: For any transaction which requires a currency exchange, the applicable exchange rate will be the mid-rate as quoted by the Financial Times. On [replacer_a] is exchange rate 1 EUR=25 CZK. This is bonus 2500 CZK not 1500 CZK. Thanks for reply
Lisa M: Your account has an active 100% bonus.
Lisa M: Is there anything else I can help you with today?
xxxxx: one moment please
xxxxx: but why i have bonus 1500 CZK instead of 2500 CZK
xxxxx: on web Financial Times is exchange rate 25CZK for 1 EUR. not 15
Lisa M: The bonus for account in CZK is 1500.
xxxxx: but this is not in T&C
Lisa M: Please note, we would offer ?100, but CZK would be to the maximum of 1500.
Lisa M: Please accept our apologies for any inconvenience this has caused.
Lisa M: Is there anything else I can help you with today?
xxxxx: but this is fake advertise, i will send all communication on this livechat to SBR
Lisa M: There should be a link to confirm how much we can offer to each currency.
xxxxx: but this link is not on web
Lisa M: One moment please.
Lisa M: Do you mind continuing to hold while I look into this for you?
xxxxx: yes
Lisa M: Thank you for waiting. I'll be with you as soon as possible.
Lisa M: I will contact you via email in the next 30 minutes.
xxxxx: ok
Lisa M: Via email, is that ok?
xxxxx: yes
Lisa M: Thank you.
Pak se asi 3 hodiny nic nedelo a pote prisel tento email:
Kód:
Dear xxxxx,
Following on to our conversation this morning, I am pleased to confirm that we have credited another bonus to your account for 1000 CZK. Please note this will not be added to your current bonus balance, until you have completed the rollover requirement for the first bonus. Once this is complete, please enter your offer code to receive the second part of this opening offer.
Thank you for your continued patience with this matter.
If you require any further assistance, our team are available 24 hours a day by Live Chat, email at [replacer_a] or telephone on +44 1782 684 757 and we will be pleased to assist you.
Kind Regards
Lisa
The bet365 Team
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