mam rad jejich chat
podotykam, ze jsem kartu ofocoval a vsechno bylo naprosto citelny. no nic zitra musim skocit do papirnictvi
ja: hello I sent you documents needed for withdrawal
ja: did you recieved them?
Sally : Hi JIRKAHOMOLA
Sally : Thank you! I appreciate it…
Sally : Actually, we received your paperwork, and everything is on file, but you need to resend the imprint because is not very clear
Sally : Is when you put the card under the piece of paper (specifically the box that says imprint) and rub a pencil on top. This way, the numbers and letters of your card will appear in a darker shade. Once you have done this, you can send the paper via fax or email.
ja: I double check the imprint and itś fully visible
Sally : I'm sorry sir, but the CC department is requesting a new imprint since this one is not clear
ja: so I need to put my credit card into the box (on the paper) and rub a pencil through numbers and letters
Sally : Correct, all we need to see is a very clear imprint with the full CC number, and your name, so you don't need to rub the pencil too hard